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This document regulates the relationship between the Buyer and the Seller in terms of Goods returns and money refunds.

Please read carefully, also, the Refunds Policy for Buyers and Sellers of Coolorca Online Marketplace. The policy determines the terms and conditions for all returns and refunds.

All goods, purchased on Coolorca Online Marketplace, can be returned to the Seller. The Buyer is entitled to a refund, full or partial, according to the conditions described below.

Coolorca Marketplace is designed for buying and selling goods online, not for exchanging goods. If a Buyer wants to exchange the Goods that they have already purchased on Coolorca Marketplace and they are not satisfied with the Goods – we recommend they return the Goods, apply for a refund and make a new purchase instead.


Order cancellation, partial and full cancellation

A Buyer can cancel the order fully, i.e. all the items in the order, or partially, i.e. only some items on the order. Partial cancellations can affect the cost of shipment or conditions of delivery; which Coolorca Online Marketplace have no control over. It is the Buyer’s due diligence to be aware of such changes. If a Buyer places several orders and then cancels some of them, each order and cancellation will be processed separately.


When a Buyer cancels their order completely – they can receive a full refund. When the Buyer cancels only a part of their order – they can apply for a partial refund proportionate to the amount of the cancelled Goods.

If a Buyer returns Goods purchased under multiple orders – the refunds will be processed separately for each order.

How do I get my money back?
Contact the Seller. All your purchased items are saved in your order history. Choose the one you wish to return and contact the Seller with your claims.
Get the Seller’s response. The Seller has 3 days to contact you back and provide you with a solution and request the return shipping. Please allow reasonable waiting time for the return shipping. After that it may take 3 working days to issue the refund, and the actual date of the money paid into the Buyer’s account may depend on the Buyer’s bank terms and conditions.
Report. If the Seller does not provide a solution – raise an issue with Coolorca Admin using your Order history, we will process your issue within 5 days.

When do I get my money back?

Instant return. If a Buyer cancels the order before the Goods have been shipped – the money will be returned immediately. The money is blocked on the Buyer’s credit card or payment account for 6 hours after the moment of purchase. If the order is cancelled within these 6 hours – the refund will be processed immediately, the return of the funds to your account depends on your bank conditions. The cancelled order disappears from the Buyer’s purchase history and cannot be retrieved.

If a Buyer cancels only a part of their order – the amount blocked on the payment account is reduced accordingly.

The full information on the amount blocked and released and paid to Coolorca Online Marketplace will appear on the Buyer’s bank statement. It may take 5-7 working days for these changes to show on your bank statement.

Regular return. You can request a return and refund for goods you have received under certain conditions. When returning the goods to the Seller – allow sufficient time for the return shipment. Afterwards the Seller has 7 working days to examine the returned goods and process the refund, which may take up to 3 working days. The actual day of the refund paid into the Buyer’s account may depend of the policy of the customer’s bank.

Return conditions.
You can return goods that are damaged or not fit for purpose.
You can return all Goods that are damaged or not fit for purpose within 3 days after receiving the Goods. Contact your Seller directly using our messaging system and:
Describe the problem with your goods. Quote your full order number and product code.
Provide a clear photo or video showing the problem with your product. The images needs to be taken in good lighting, well focused, and must show the item, its labels and tags, packaging, and the defect that is the reason for the return.
Choose carefully. It is the buyer’s due diligence to choose the correct size for apparel, shoes, etc. If the Seller sent out a wrong size by mistake – the Seller must offer a free exchange. If the buyer chose a wrong size – they may request an exchange, but cover the shipping costs.

Items in lingerie, swimwear, underwear and earrings/piercing cannot be accepted for exchange/returns for hygiene reasons.

For items to be considered damaged or not fit for purpose you need to apply for a refund within 3 days after receiving the Goods, and the Goods need to match one or several descriptions below.
The packaging of the Goods has been obviously damaged and the Goods have been exposed to environmental influence;
Manufacturer’s packaging has been damaged or removed, thus causing reasonable doubt about the origin of the Goods;
The Goods are physically damaged and show clear signs of deterioration;
The Goods do not match their description or photos on Coolorca.com website (contact your Seller for any doubts regarding the nuances of color or style);
The Goods delivered are incomplete and obviously missing essential parts and therefore cannot be used;
The Goods are not suitable for intended use under normal conditions (this does not include the Goods that do not meet the Buyer’s expectations).

Our recommendation is to examine the goods carefully when you receive them. If you collect an obviously damaged parcel from a post office or a courier – we suggest you take pictures of the parcel immediately, there and then. These photos will make your refund much quicker. Try to open your parcel in the presence of the courier, if you suppose there may be some damage done to your parcel.

All damaged goods will be returned to Seller and checked for their factual condition. The Seller has 7 working days for the checks. If the returned Goods meet the above requirements – the refund will be processed by the Seller within 3 working days on receiving the Goods.

If the Goods do not meet any of the requirements – Coolorca Marketplace administration will contact you to discuss the details.

You can return some goods that do not meet your expectations, if:
The Goods show no signs of being used;
Any software purchased with us has not been installed;
The Goods look new and has all the labels and tags;
The manufacturer’s packaging has not been damaged, if applicable;
The Goods are fit for purpose and suitable for intended use;
The Goods are not past their expiry date, if applicable;
For Goods that come in a set - the Buyer returns the full set (if you buy a book of two volumes – you return both the volumes).

The Buyer must apply for such refund within 3 days on receiving the items. Please contact the Seller with your request for a refund. The Seller can ask you to provide a confirmation that the item is a suitable condition and its packaging is intact.

Shipment and returns

Coolorca Online Marketplace is not responsible for the shipment arrangements between the Buyers and the Sellers. The Buyer chooses the shipment options and costs at their own discretion and it is the Buyer’s due diligence to read and understand the shipment conditions.

Sellers may offer Free Shipment for their Goods, depending on the country of dispatch and delivery. The listing will state clearly Free Shipment (may specify certain countries or areas).

Free Shipment option may include Free Return Shipment as well. In this case the item listing will clearly state Free Return. A Free Return order can be returned to the Seller within 7 days after the delivery date, if the Goods have not been used and have all the original packaging and tags, etc.

In all other cases, the shipment costs are to be clearly displayed on the listing, and are a part of the Buyer-Seller sale agreement. The listing must clearly state if the delivery or return shipment is free or paid.

Sellers are free to contract dispatch companies and local pick-up and door-to-door delivery services at their discretion. The delivery method must be clearly stated on the listing.

The warranty conditions are determined by the buyer’s country of registration. Standard warranty on most white goods in the EU is 2 years. Please consult the Seller for detailed information on warranty conditions in your country.

All disputes should be settled amicably and the Seller will make every effort to provide a Buyer with an acceptable solution. It is Buyers’ due diligence to be aware of the returns and shipment policies of Coolorca Online Marketplace and the Seller, of the warranty conditions and restrictions applied to the Goods in their country.

If a dispute cannot be settled amicably, either party may raise an issue with Coolorca administration, and the dispute will be reviewed within 15 working days.

You agree that this document and Refund Policy is governed, interpreted and enforced by the laws of the USA, without regard to its conflict of laws principles. Any and all legal actions, claims or proceedings arising out of, or in connection with Refund policy must be finally resolved as stipulated in the Coolorca.com.

Why use our delivery

  •  You know when and how you will get your purchase. All goods purchased via Coolorca can be delivered by the Seller anywhere in the world.

  •  You know what you buy. All goods are provided with an informative description and true to life photos.

  •  You can plan the deliveries. The product page tells you where the goods will be shipped from.

Please be aware that your home country may require import duties to be paid. Coolorca are not responsible for providing this information. You need to make enquiries with your corresponding authority.

  •  You can make your delivery flexible. We offer several options at different rates.

Please be aware that the costs and length of delivery may vary depending on the country of origin and destination.

  •  You can track your delivery. The seller will provide you with a tracking number.

  •  All prices displayed on Coolorca are correct, there are no hidden costs.

Please be aware that taxes such as VAT may apply depending on the country of origin and destination. You need to inquire with your corresponding authority.

  •  You have access to a wide range of goods such as hunting weapons and ammunition, accessories, etc.

Please be aware that it is your responsibility to check if these goods are deliverable in your country. You are responsible for providing all the required proof of eligibility to possess such goods.

If you are buying any goods that are restricted for distribution and require additional supporting documents – it is your responsibility to provide them. Coolorca are not responsible for your supporting documents.