Deceptive Fulfillment Policy

Deceptive Fulfillment Policy?

Coolorca is dedicated to providing high-quality customer experience and bringing the best products to our customers. We are implementing a new Deceptive Policy, to protect customers and address the few merchants who have not met Coolorca standards.

What is the Deceptive Fulfillment Policy?

Merchants who are reported for and/or detected to engage in deliberately deceptive fulfillment behavior will be in violation of this policy. Violations of this policy will result in suspended impressions for the entire store for a 24 hour period and may be extended for additional violations of this policy. A $5,000 penalty per incident may be issued for violation of this policy.

What are some examples where the Deceptive Fulfillment Policy will apply?

Fulfilling an order with inaccurate and/or invalid tracking information.

Providing personal or merchant contact information instead of routing customer to contact Coolorca Support.

Sending the customer a package without the purchased item(s).

Sending the customer a product that does not match the product description.

What are best practices to avoid deceptive behavior?

Fulfill orders timely with accurate information

Send the correct product(s) the customer ordered.

If store is unable to fulfill with the 168 hour fulfillment window, refund the order.

Upload information for product listings that accurately describes the product being sold

Utilize our top-tier shipping carrier. Contact customers through the Coolorca support ticket system.

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